en bg
Log in

Terms and conditions

Vital Concept Online Shop Terms and Conditions

These Terms and Conditions were adopted on October 15, 2015.
All customers are strongly advised to read these Terms and Conditions (“Terms and Conditions”) carefully before using www.vitalconcept.com (“the Site”) operated by Vital Concept Ltd (“the Company” or Vital Concept). These Terms and Conditions set forth the legally binding terms and conditions for use of the Site at www. vitalconcept.com.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, the customers agree to be bound by these Terms and Conditions.

Subject matter and rules

The Site is a specialized Internet store for the supply and sale of nutritional supplements through the Internet network by the individual order of a customer.The order is valid only after confirmation of the customer. The address of the customer specified in the order form is to be the address of delivery. All visitors of the website are customers, regardless of the aim of the visit.


The products which are for sale on the Site are manufactured in the EU, registered in the EU and in compliance with EU regulation for distant sale of food supplements Regulation (EU) No 1169/2011. A subject to sale is any product that is alleged to be bought by a customer. The alleged order for purchase is considered exclusive consent of the customer regarding the quality and appearance of the product.

Prices and the terms of payment

The prices provided in the website are in EUR and are individual for each product. The prices include VAT. Customers are obliged to pay the cost of the order after explicit confirmation of the products ordered in the order form on the site The prices are valid until the depletion of the availability of a given product.The Site preserves the right to change the prices in case of the receipt of new price lists, without being obliged to notify its customers in advance as well as to correct the technical parameters of the products and vision in the website.


Methods of payment and delivery

Vital Concept allows making payments using a variety of methods, as follows:

  1. Payment through credit card;
  2. Payment through debit card;
  3. Payment through PayPal account.

Important: Vital Concept does not keep any account login information, nor debit card and/or credit card information of the client.
In terms of delivery, Vital Concept works with, but not limited to, the members of the Universal Post Union (http://www.upu.int). All delivery costs are borne by the buyer. Vital Concept reserves the right to bear the cost of delivery only in certain explicitly listed cases, such as special destination, orders over a certain amount, specific period of time, etc.


Personal Information

 The Company recommends that you should not disclose your username and the password you use to enter/log-in into the site.

The Company understands its responsibility to protect your personal information. We ensure security of the data of all USERS for each order and transaction made and we guarantee that your personal data are protected.

The Company shall not demand you to disclose, via telephone or e-mail, the password for your account for using the SITE or the number of your credit card or other personal information.
If someone makes such a request to you, please contact the Company.

Any information provided regarding personal data or collected via the operations on the SITE shall be processed by the Company, Vital Concept OOD, domiciled at: 34 Lyuben Karavelov Street, 1142 Sofia.

The personal data provided by USERS shall be used by the Company for fulfillment of orders, delivery of products, processing of transactions, for contacting USERS/CLIENTS as regards orders, products, promotional offers, direct marketing.

The personal data shall be made available by USERS to the Company when you place orders or send messages, when you participate in competitions or fill in a form on the SITE or when you communicate with employees of the Company.

Processing of personal data means any operation or set of operations which is performed on personal whether or not by automated means, such as collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure to third parties by transmission, dissemination or otherwise alignment or combination, restriction, erasure or destruction.

The data made available by you are: first name, last name, personal ID number [EGN], address, e-mail address and telephone number, name of recipient of the order (addresses and telephone numbers) and financial data.

Some data are automatically collected by the Company, such as Internet Protocol (IP) address used for connection of the computer into the Internet; login;

The Company may also use data about the browser such as cookie, cookie Flash or other similar data collected via certain areas of the SITE for fraud prevention and for other purposes.

The information with the personal data of USERS and CLIENTS is an important component of Company’s business. By registering on the SITE/placing an ORDER and by filling in forms with personal data, USERS/CLIENTS declare that they agree that all their personal data be included in Vital Concept’s database and give their express and unequivocal consent that their personal data may be stored and used for unlimited period of time by the Company for:

  • marketing activities via receipt of information or commercial communications (offers, promotions, advertising and marketing messages of Vital Concept or third parties with whom the Company has any relationships of any kind) to the e-mail addresses made available by USERS and CLIENTS; 
  • participation in competitions, promotions; 
  • sending non-commercial or administrative communications (changes to the site, administration, etc.); 
  • market surveys; 
  • following sales data

Each Client may exercise his/her right to modify or request that all of his/her data be deleted by submitting a written request, dated and signed, at the following address: 34 Lyuben Karavelov Street, 1142 Sofia


Return policy

All unopened and undamaged products can be returned within 30 days after delivery to the following address Sofia 1142,34 Liuben Karavelov Str., Bulgaria. The customer will receive a full refund for the returned products. The price of delivery is borne by the customer and is non-refundable.

Intellectual property

The Site and its original content, features and functionality are owned by Vital Concept and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


Vital Concept may terminate the access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with its customers. All provisions of these Terms and Conditions that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links to other sites

The Site may contain links to third-party sites that are not owned or controlled by Vital Concept. These third party sites have separate and independent privacy policy. The Company therefore has no responsibility or ability for the content and activities of these linked sites. Nonetheless, Vital Concept seeks to protect the integrity of Site and welcome any feedback about these sites.

Cookie Policy

In accordance with Directive 2009/136/EC, (the "Cookies Directive"), which amends Directive 2002/58/EC, Vital Concept guarantees that any cookies used on our website do not contain personally identifiable information about our customers. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

Limited license

In accordance with these Terms and Conditions, Vital Concept grants to its customers a non-exclusive, non-transferable, limited license to use the Site.

Limitation of liability

In no event shall Vital Concept, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for damages, direct or consequential, resulting from the customers’ use of the Site, and the customers agree to defend, indemnify and hold Vital Concept harmless from any claims, losses, liability costs and expenses.

Warranty disclaimer

The use of the Site is at the customers’ sole risk. The Site is provided on an "as is" and "as available" basis. No warranties of any kind are provided on the Site, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Vital Concept, its subsidiaries, affiliates, and its licensors do not warrant that 1) the Site will function uninterrupted, secure or available at any particular time or location; 2) any errors or defects will be corrected; 3) the Site is free of viruses or other harmful components; or 4) the results of using the Site will meet the customers’ expectations.

Governing law

These Terms and Conditions (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Bulgarian Legislation and Regulation (EU) No 1169/2011, without giving effect to any principles of conflicts of law.

Changes to these terms and conditions

The Company reserves the right to modify or replace these Terms and Conditions. The customers are considered to be bound by any changes of the Terms and Conditions as of the moment of their publication on the Site. Continued use of the Site after any such changes constitutes acceptance of the new Terms and Conditions.
The customers are advised to review these Terms and Conditions periodically for changes. If they do not agree to any of these Terms and Conditions or any changes to them, they shall not use, access or continue to access the Site or shall discontinue any use of the Site immediately.