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Privacy Policy

The Company recommends that you should not disclose your username and the password you use to enter/log-in into the site.

The Company understands its responsibility to protect your personal information. We ensure security of the data of all USERS for each order and transaction made and we guarantee that your personal data are protected.

The Company shall not demand you to disclose, via telephone or e-mail, the password for your account for using the SITE or the number of your credit card or other personal information.
If someone makes such a request to you, please contact the Company.

Any information provided regarding personal data or collected via the operations on the SITE shall be processed by the Company, Vital Concept OOD, domiciled at: 34 Lyuben Karavelov Street, 1142 Sofia.

The personal data provided by USERS shall be used by the Company for fulfillment of orders, delivery of products, processing of transactions, for contacting USERS/CLIENTS as regards orders, products, promotional offers, direct marketing.

The personal data shall be made available by USERS to the Company when you place orders or send messages, when you participate in competitions or fill in a form on the SITE or when you communicate with employees of the Company.

Processing of personal data means any operation or set of operations which is performed on personal whether or not by automated means, such as collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure to third parties by transmission, dissemination or otherwise alignment or combination, restriction, erasure or destruction.

The data made available by you are: first name, last name, personal ID number [EGN], address, e-mail address and telephone number, name of recipient of the order (addresses and telephone numbers) and financial data.

Some data are automatically collected by the Company, such as Internet Protocol (IP) address used for connection of the computer into the Internet; login;

The Company may also use data about the browser such as cookie, cookie Flash or other similar data collected via certain areas of the SITE for fraud prevention and for other purposes.

The information with the personal data of USERS and CLIENTS is an important component of Company’s business. By registering on the SITE/placing an ORDER and by filling in forms with personal data, USERS/CLIENTS declare that they agree that all their personal data be included in Vital Concept’s database and give their express and unequivocal consent that their personal data may be stored and used for unlimited period of time by the Company for:

  • marketing activities via receipt of information or commercial communications (offers, promotions, advertising and marketing messages of Vital Concept or third parties with whom the Company has any relationships of any kind) to the e-mail addresses made available by USERS and CLIENTS; 
  • participation in competitions, promotions; 
  • sending non-commercial or administrative communications (changes to the site, administration, etc.); 
  • market surveys; 
  • following sales data

Each Client may exercise his/her right to modify or request that all of his/her data be deleted by submitting a written request, dated and signed, at the following address: 34 Lyuben Karavelov Street, 1142 Sofia