• Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order.
  • Cancellation is not valid until the customer has confirmed with Vital Concept by email and this email has been acknowledged by Vital Concept (
  • Where stock may be unavailable Vital Concept reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible.
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